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Frequently Asked Questions

When should I reserve a tent or place an order?
All rentals are on a first come, first serve basis. The sooner you reserve your equipment, the better. Even if you do not know your exact guest count, it is best to reserve your tents or equipment and then make the adjustments as needed.
What if I need to change my order?
All changes must be made at least 48 hours prior to delivery. Additions to your order are welcomed and are subject to availability. Deletions must be made at least 48 hours prior to delivery. All cancelled tenting and tent accessories (lighting, heaters, dance floors, fans are subject to a cancellation charge).
What are delivery hours?
Normal delivery hours are from 8am to 6pm Monday through Friday. For pick up at our warehouse , the hours are 8am to 4pm. Weekend or after hours deliveries are available for an additional charge. If you require delivery within a specific time frame, an additional "timed delivery fee" will apply. (i.e. block parties and surprise parties)
What is your delivery charge?
Delivery charges are determined according to the location and the amount of the rentals. Customers can also come to our warehouse to pick up tables, chairs and linens for no additional fee. Our staff will assist you in loading your items, but the customers is responsible for protecting their vehicle and our equipment.
Do you set up the equipment?
Atwell Brothers Tent Rental sets up and takes down all heavy equipment such as tents, dance floors, stages and lighting due to our liability insurance. Other items such as tables, chairs and linens are at the customer's discretion.
What should I do once the event is over and before the pick up?
All tables and chairs must be folded, bagged, stacked and ready for pick up. Linens must be shaken and kept dry to prevent mildew and staining. All debris removed from table tops and surrounding area.
How do I protect the equipment?
All equipment must be left under a tent, on a covered porch or in a garage to protect it from inclement weather conditions. Customer is responsible for turning off their in-ground sprinkler systems.
Am I responsible for missing or damaged equipment?
Customer is responsible for damages or missing equipment and a replacement cost will be assessed.